Refund Policy

Last updated: 1 July 2026

This Refund Policy explains when and how you can get a refund for credit purchases on Antyna (operated by Arkon Technology Ltd.). It forms part of our Terms of Service.

Merchant of Record. Payments on Antyna are processed by Polar, which acts as our Merchant of Record (the seller of record for your purchase). Refunds are issued through Polar, and Polar's own terms also apply to your purchase.

1. Digital nature of credits and names

Credits are prepaid digital units, and the names you generate, reserve, or certify are digital goods delivered immediately. When you spend credits to generate, reserve, or certify a name, that action consumes the credits and may permanently lock a name to you in our shared registry — an allocation that cannot be reversed without affecting other users.

2. Unused credits

If you have purchased a credit pack and have not spent any of those credits, you may request a refund within 14 days of purchase. We will refund the unused portion to your original payment method via Polar.

3. Consumed credits and locked names

Credits that have already been spent — and names that have been generated, reserved, or certified — are generally non-refundable, because the service was delivered and, in the case of reservations and certificates, a name was permanently locked to you. We may still issue a refund or credit at our discretion, for example where a clear technical error on our side prevented you from receiving what you paid for.

4. Statutory right of withdrawal (EU/UK consumers)

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a purchase of digital content. However, this right is lost once delivery of the digital content has begun with your prior express consent and acknowledgement that you thereby lose the right of withdrawal. Because credits and names are made available to you immediately, you provide that consent at checkout when you complete a purchase. This does not affect your other statutory rights, including where digital content is faulty or not as described.

5. Failed, duplicate, or incorrect charges

If you were charged but did not receive credits, were charged more than once for the same order, or believe a charge is incorrect, contact us and we will investigate and correct it, including issuing a refund where appropriate. Our records use a unique order identifier for each purchase to detect and prevent duplicate credits.

6. How to request a refund

Email support@antyna.com from the address on your account, including the order identifier or purchase date and the reason for your request. We aim to respond within 5 business days. Approved refunds are processed by Polar to your original payment method; the time for funds to appear depends on your payment provider.

7. Chargebacks

If you have a problem with a charge, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback for a legitimately delivered purchase may result in suspension of your account pending review.

8. Contact

Refund and billing questions: support@antyna.com.